MUMBAI: In one of the speediest decisions by a consumer commission here, holding UrbanClap Technologies (now Urban Company) guilty of deficiency in service for a faulty paint job at a Bhandup flat, a district consumer commission ordered it to refund Rs 34,000 and a compensation of Rs 15,000.
The Bhandup complainant, Prakash Dahatonde, alleged that the paint began to peel off within a month and the company ignored complaints. It did not hand over the warranty documents. “Overall, the opposite party has neglected the fact that the complainant is their customer and the right of the complainant as a consumer has been violated. This amounts to deficiency in service and adoption of unfair trade practices by the opposite party,” the commission said in Marathi.
The order was passed ex parte as the company did not come give its version.
Bandra Additional Mum- bai Suburban District Consumer Disputes Redressal Commission pronounced the order eight months after Dahatonde submitted his plea on December 14, 2021. In his plea, Dahatonde said he had made online payments in March and April last year. He wanted to paint some rooms at home. Dahatonde alleged that within a month after the job was completed on March 30, 2021, the paint started peeling and crack like lines appeared on walls. He complained to the company on May 28, 2021.
Dahatonde said despite a phone call and complaining, no ac- tion was taken. He alleged that the company claimed that defect in the paint work was not covered by the warranty. He asked the company about the warranty and requested it to send an expert to examine the defect. After few days, the company sent two experts. The experts said the crack-like lines on the walls were cracks on walls.
Dahatonde said neither did the company furnish documents on the warranty nor had it taken action to rectify the defect. He sent a notice by email on September 4, 2021 but still no action was taken.